How To Start A Vape Shop In Malaysia: A Comprehensive Guide
Here’s a comprehensive guide on how to start a vape shop in Malaysia, covering everything from researching regulations and competition to marketing your business.
5 Tips to Elevate Customer Experience post-Pandemic
Customer experience in the post-pandemic era is more important than ever. The COVID-19 pandemic caused a shift in consumer behaviour – and people are generally more thoughtful and selective in the decision-making process. In order to meet and manage these new customer expectations, we need to re-imagine the customer experience and implement solutions that improve […]
Running A Successful Customer Loyalty Program In 2021
Running a successful customer loyalty program should be your main priority in 2021 because loyalty programs function to drive increased visits, brand loyalty, endorsement, retention and profitability. Did you know that it costs 5 to 25 times more to get new customers than it would if you sold to your existing ones? Another fun fact: […]
Philippines: 7 Best Strategies To Increase F&B Sales
Want some useful strategies to increase your restaurant sales in the Philippines? No worries, we’re here to help with ideas to boost your business revenue! Whether you run a cafe, restaurant or a bar, here are some helpful tips on how you can get more sales in the food and beverage business! Here are the […]
Philippines: 9 F&B Pricing Strategies To Increase Profits
Calling all Filipino F&B business owners! Did you know that getting the right pricing strategy is the key to long-term success of your Food and beverages business? However, it is not the easiest thing to get right. You have to get the right balance of covering all the operational costs whilst also not scaring customers […]
Online Business Website Success Checklist
Thinking of selling online? A successful website launch is crucial, as it is the first impression your brand leaves to your website visitors. It’s where new customers learn about who you are, what you sell and how you can help solve their problems. If they like what they see, they’ll move on to other pages, […]
Top 5 CRM Strategies That Will Help Grow Your F&B Business
Customers are the backbone of your F&B business because without them, your business wouldn’t exist. For any restaurants or cafes, giving top-quality customer service is an important rule to live by. To keep it simple, customers are happy when they feel appreciated and are unhappy when they’re not. This is where customer relationship management (CRM) comes […]
Customer Relationship Management 101: What Is CRM?
Customer relationship management (CRM) has become a main marketing strategy for all small businesses. How come? Because it costs 5 times more money to acquire a new customer than to get an existing customer to make a purchase! With this in mind, it makes more sense to focus your marketing funds and efforts on nurturing […]
Customer Service 101: 9 Top Tips For Restaurants And Cafes
Did you know that 86% of customers are willing to pay more for great customer experience? Eating out at a restaurant is not just about eating good food. If customers are going to be spending money at your restaurant, they’ll be expecting a good dining experience in return. For an F&B business, great customer service […]
How Cafes and Restaurants Can Support Local Communities During COVID-19
We’ve been seeing a surge in cafes and restaurants now providing delivery options since the MCO was announced. Not taking away from the severity and seriousness of COVID-19, but there is a positive to take away from all of this. This pandemic basically forced business owners to become more tech-savvy and that is something we […]