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Menu Price Increase – How To Tell Your Customers Without Making Them Mad

Menu Price Increase - How to tell your customers without making them mad

The time has finally come to let your customers know about your menu price increase. Although they might have expected it, as a business owner, you’ll still need to reassure your customers that it’s the best (and right) decision for your business! If you’re worried about how to do so, have no fear – we’re […]

The Ultimate Guide To Branding For Restaurants And Cafes

The ultimate guide to branding for restaurants & cafes

Whilst great food and service are essential, there’s nothing that drives restaurant growth more than developing a successful brand.  The F&B industry is already crowded with so many different choices for customers to choose from. So what will make your restaurant stand out from the rest? If you’re looking to open your own restaurant, or […]

How Much Your Online Food Ordering System Really Costs You

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Despite the continued success of our national immunisation programme and the reopening of dine-ins, there’s a large segment of Malaysians who have been so used to ordering online that they’re still continuing to do s Therefore, it is essential that restaurants still have an online ordering system in place to reach a wider range of […]

5 Tips to Elevate Customer Experience post-Pandemic

5 Tips to Elevate Customer Experience Post-Pandemic

Customer experience in the post-pandemic era is more important than ever. The COVID-19 pandemic caused a shift in consumer behaviour – and people are generally more thoughtful and selective in the decision-making process.  In order to meet and manage these new customer expectations, we need to re-imagine the customer experience and implement solutions that improve […]

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