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StoreHub App 2.4 – Up Your Customer Service Game

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StoreHub App 2.4 – Up Your Customer Service Game

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
~ Mahatma Gandhi

Whether you’re in retail, F&B or the service industry, getting the Most Valuable Player (MVP) in your customer service game should be your top priority and goal when your store opens for business every day.

Buckle up! This StoreHub POS app update on the iPad will help you unlock another achievement level to provide a world-class customer service experience at your store.

Ready? Let’s dive in.

Check stock availability on the App

Aren’t you tired of hearing and repeating that same, clichéd phrase every time?

Sheldon Cooper sighing

Cheer up, because you don’t have to any more.

Now, you can check the real-time updates of stock availability and inventory count, within and across stores from the convenience of your fingers! 

man removing his jacketBusiness owners in Malaysia:

Level up your customer’s experience with this WOW feature and slash their wait time to only a few seconds. Awesome!

Merge Open Orders

There’s a popular saying that “a lot can happen over coffee”. Well actually, a lot can happen in a cafe! Take Central Perk for example 🙂

Business owners in Malaysia:

It is not uncommon for customers to bump into their long lost friends at your shop. Allow them the space and convenience to join tables, catch up and pay in one bill.

Doing so helps them create fond memories at your store; they might associate good feelings with your store and come back more often!

woman saying I don't knowTypically, the Zero-Rated (ZR) code is reserved for zero-rated supplies such as beef, rice, sugar, water and electricity.

The Standard-Rated (SR) code is for.. well, everything else. After spending the last several hours (and night) reading through the GST Act, talking to tax accountants, GST experts, and scouring the Custom’s website… we’ve come to the conclusion that the best way forward will be to adjust the SR code to 0% (SR = 0%). 

We’ve heard that some traditional, non-cloud based POS vendors might  come up with a new tax code for the zero rating. It remains to be seen if these made up tax codes are compliant with the law (unlikely though), but will definitely make reporting more challenging.

If you enjoy reading through legalese in Bahasa Malaysia, you can go check out the official Malaysian Customs site about GST.

See the full FAQ in BM or English.

Split Open Orders

We’ve made IOUs so much easier with this wonderful feature, especially for our fellow entrepreneurs in the F&B environment.

man is mindblown3. How Does This Affect My Pricing?

Regardless of whether you run a retail, F&B or service-oriented business, there are some pricing adjustments you need to take into account.  There are 2 very simple scenarios in this case:

A. The Simplest Scenario

If you’re selling a cup of coffee for RM10.60 because it’s priced with 6% GST. Now, with Zero Rated GST, the price will be reduced to RM10.

Kinda like Daiso. 

B. A Little More Complicated

Let’s say your cup of coffee is RM10 and already inclusive of GST. How do you adjust the pricing? You will have to deduct the 6% which then gives you the total of RM9.43396 – but of course that number is a little too messy for receipts. We highly suggest rounding it up or down to the nearest 5 cents. 

Check with your POS vendor if there’s a simple way to bulk edit your pricing. StoreHub, for instance, will be rolling out a quick bulk pricing edit function to assist our >2,500 Malaysian customers who are impacted by this (Update: #StoreHubbers, we’ve released a one-click GST Price Adjustment tool to help you bulk edit everything and save a ton of time. Check your inbox for the guide, or go here).

Offer your customers (especially friends dining together) the option to split the order so they can settle their own bill. Provide a better customer experience by allowing that convenience so they can focus on catching up at your store. Save them the hassle of trying to figure out the bill with their smartphone calculator app.

To avail the above awesome StoreHub updates, you’d need to download the latest app version from the App Store.

Not yet a StoreHub subscriber and are interested in checking out our software? You’re welcome to Sign Up for Your 14-day Free Trial here!

Have questions or comments? As always, let us know what you think, chat with us below! Peace 🙂

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