As business owners in Malaysia’s competitive F&B and retail sectors, getting customers to return can feel like an uphill battle. You invest time and money to attract new customers, yet 80% might not come back.
Frustrating, right? Especially when just a 5% increase in retention can boost profits by 25%.
Traditional loyalty programs like paper punch cards often fall short – customers lose them, forget rewards, or simply don’t see the value. On top of that, for businesses, manual tracking is error-prone and time-consuming.
Modern loyalty solutions exist, but many SMEs find them too complex. Managing rewards, engaging customers beyond the first visit, and juggling multiple platforms can add to your workload. Plus, training staff on new systems just adds to the frustration.
But what if there was a way to simplify the entire loyalty process, making it easy for you to keep customers engaged and coming back?
Introducing StoreHub Loyalty
StoreHub Loyalty simplifies and automates both F&B loyalty programs and retail loyalty programs, making it easier than ever to manage customer rewards. Fully customisable, it allows you to tailor your program to suit your business’s specific needs, whether that’s offering cashback, points, tiered rewards, or exclusive promotions.
From restaurants and cafés to boutiques and service-based businesses, StoreHub’s all-in-one platform seamlessly tracks rewards, customer data, and engagement – all from a single, easy-to-use dashboard.
Getting customers to join your loyalty program is easy – all they need is their mobile phones! In just a few simple steps, they can:
- Join: Instantly sign up by scanning a QR code.
- Earn: Collect points with every purchase.
- Claim: Redeem points for rewards through a mobile site or app.
- Redeem: Enjoy hassle-free rewards on their next purchase.
And if you find yourself struggling with any of these challenges, then StoreHub Loyalty is the solution you’ve been looking for:
1. Struggling with Customer Retention
Acquiring new customers is expensive. You might run ads, offer discounts, or invest in social media, only for customers to visit once and never return.
StoreHub Loyalty offers irresistible rewards like cashback, points, free gifts, and tiered promotions to keep them coming back. And with our new Membership feature, customers can now earn even better rewards, giving them more reasons to stay loyal.
2. Managing Loyalty Programs Is a Hassle
If you’re still using paper punch cards, you’re likely spending too much time manually tracking customer activity, rewards redemption, and customer data. Worse yet, errors like missed rewards or lost information can frustrate customers.
StoreHub Loyalty automates everything, integrating with your StoreHub POS so every transaction and reward is tracked automatically. No need for extra devices or paperwork – everything is managed from your StoreHub BackOffice.
Best of all, customers don’t need to carry physical cards or fill out forms on each visit. They can view, track, claim, and redeem their rewards easily via their mobile devices – anytime, anywhere – saving both you and your staff valuable time.
3. Customers Forget About Rewards
Even when customers sign up for loyalty programs, they often forget about them. In today’s crowded market, where businesses constantly compete for attention through ads and promotions, it’s easy for your brand to get lost in the noise. If customers don’t receive timely reminders about their rewards or upcoming promotions, they’re less likely to return, no matter how great your rewards might be.
This is where automated SMS marketing comes in – a powerful tool that cuts through the clutter with personalised notifications and keeps your business top of mind. StoreHub Engage allows you to send automated, personalised SMS reminders for cashback, promotions, or birthday offers. This keeps customers informed and more likely to return – without extra effort on your part. All it takes is one setup, and you’re done!
An all-in-one solution for your F&B or retail business
StoreHub Loyalty makes customer retention simple, efficient, and automated. It’s an all-in-one ecosystem that addresses several key challenges all at once (without the extra work):
- Integrated: Seamlessly tracks rewards across in-store, online, and delivery orders, all from one dashboard.
- Boost Sales with Tiered Rewards: Higher spending is encouraged with a membership system that rewards more loyal customers.
- Strengthen Customer Relationships: Automated engagement helps you celebrate milestones and remind customers of rewards.
- Save Time and Resources: Automating your loyalty program frees up staff to focus on what really matters – customer service and business growth.
Want more repeat customers and higher revenue? Get started with StoreHub Loyalty today by clicking the button below!
