StoreHub Product Lifetime Policy
What is a Product Lifetime Policy?
StoreHub Support Lifecycle
End of Support
Notifications
Questions
StoreHub Product Lifetime Policy – Frequently Asked Questions
What happens when a product reaches the end of its support period?
Once the warranty period ends and the 2-year post-warranty support period has passed: StoreHub may no longer provide technical support for the product. Replacement parts, accessories, or repair services may no longer be available. The product may no longer receive software updates or security patches (if applicable). We may reach out with recommendations for newer, supported hardware.
What should I do if I have an unsupported device?
If your hardware is no longer supported, reach out to StoreHub. We’ll help you explore available upgrade options and ensure you continue running your business without interruption.
What is the StoreHub Product Lifetime Policy?
The Product Lifetime Policy outlines how long StoreHub will provide support for a hardware product after it’s been purchased. This includes technical assistance, spare part availability, and repair services. StoreHub supports products for the length of the original warranty period, plus 2 additional years after the warranty ends.
What types of support are included?
During the support lifecycle, StoreHub provides:
Hardware troubleshooting and technical support
Access to spare parts and accessories (as available)
Repair or replacement services (as applicable)
Software/firmware updates for eligible products
Why does StoreHub have a Product Lifetime Policy?
Technology evolves quickly, and so does hardware. This policy helps you understand how long you can rely on StoreHub for support and plan proactively for hardware upgrades or replacements to ensure your business keeps running smoothly.
What if I continue using my hardware after the end of support?
You may still be able to use the hardware, but:
StoreHub cannot guarantee its performance or compatibility with newer software updates
You may not be eligible for technical support, repairs, or replacements
Continuing to use unsupported hardware may affect system stability or functionality
We strongly recommend upgrading to supported devices to maintain full StoreHub performance.
How long is my hardware supported?
Your hardware is supported for: Warranty Period + 2 years.
For example:
A product with a 1-year warranty = 3 years of support.
A product with a 3-year warranty = 5 years of support.
How do I know if my product is still supported?
You can:
Contact StoreHub Support
Ask your account manager
Refer to the purchase date and warranty documentation
We’ll help you determine your device’s support status and recommend the best next steps if needed.
Need help? Contact our support team at [email protected] or via your StoreHub dashboard.
