Section A - General Terms
1.APPLICATION OF TERMS
These Terms (as defined herein) apply to the Merchant’s (as defined below) access and use of the Service (as defined below). By setting up an account with us, accessing and/or using the Service, you agree that you have read, understood and agreed to these Terms and these Terms shall constitute a legally binding agreement between you and StoreHub (as defined below). If you do not agree to these Terms, you are not authorised to access and use the Service, and you must immediately stop doing so.
The Merchant must be of 18 years or older or at least the age of majority in the jurisdiction where the Merchant resides or from which the Merchant uses the Service.
4. PROVISION OF THE SERVICE
We must use reasonable efforts to provide the Service:
in accordance with these Terms and the Applicable Governing Laws;
exercising reasonable care, skill and diligence; and
using suitably skilled, experienced and qualified personnel.
Our provision of the Service to you is non-exclusive. Nothing in these Terms prevents us from providing the Service to any other person.
Subject to Clause 4.4 below, we must use reasonable efforts to ensure the Service is available on a 24/7 basis. However, it is possible that on occasion the Service may be unavailable to permit maintenance or other development activity to take place, or in the event of Force Majeure. We must use reasonable efforts to publish on the Website advance details of any unavailability. In such event, we shall not be liable nor shall be deemed to be in breach for any delay or failure or for any consequence of delay or failure in the performance of these Terms.
Through the use of web services and application program interfaces (APIs), the Service interoperates with a range of third party service features provided by Third Party Providers (“Third Party Services”). We do not make any warranty or representation on the availability of those features and it is your responsibility to read the terms and conditions and/or privacy policies applicable to such Third Party Services before using them. In some instances, StoreHub may receive a revenue share from Third Party Providers that StoreHub recommends to you or that you otherwise engage through your use of the Service. Without limiting the generality of the foregoing, if a Third Party Provider ceases to provide that feature or ceases to make that feature available on reasonable terms, we may cease to make available that feature to you without any liability. To avoid doubt, if we exercise our right to cease the availability of a third party feature, you are not entitled to any refund, discount or other compensation.
5. USE OF SERVICE
You and your personnel must:
use the Service in accordance with these Terms solely for:
Your own internal business purposes; and
Lawful purposes without violating any laws in your jurisdiction (including but not limited to copyright laws), the laws applicable to you in your Purchaser’s jurisdiction or the Applicable Governing Laws; and
not resell or make available the Service to any third party, or otherwise commercially exploit the Service.
When accessing the Service, you and your personnel must:
not impersonate another person or misrepresent authorisation to act on behalf of others or us;
correctly identify the sender of all electronic transmissions;
not attempt to undermine the security or integrity of the Underlying Systems;
not use, or misuse, the Service in any way which may impair the functionality of the Underlying Systems or impair the ability of any other user to use the Service;
not attempt to view, access or copy any material or data other than:
that which you are authorised to access; and
to the extent necessary for you to use the Service in accordance with these Terms;
neither use the Service in a manner, nor transmit, input or store any Data, that breaches any third party right (including Intellectual Property Rights and privacy rights) or is Objectionable, incorrect or misleading.
be responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, information or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your account with us.
You must provide true, current and complete information in your dealings with us (including when setting up an account), and must promptly update that information as required so that the information remains true, current and complete.
If you are given a unique name and/or password (User ID), you must keep your User ID secure and:
not permit any other person to use your User ID, including not disclosing or providing it to any other person;
b. will not hold us liable for any loss or damage from your failure to maintain the security of your User ID and/or password; and
c. immediately notify us if you become aware of any disclosure or unauthorised use of your User ID, by sending an email to [email protected].
You are solely responsible for all access and use of your account with us and/or the Service under your registered account, even if the access or use is by another person with or without your authorisation. We shall not be liable for any loss or damage incurred by you, other users of the Service and/or any third party as a result of or in connection with the unauthorised access, use, alteration or removal of your account with us and/or the Service under your registered account.
You must use the Service in accordance with all procedures we may notify you from time to time.
A breach of any of these Terms by your personnel is deemed to be a breach of these Terms by you. You agree to assume full responsibility and liability for, and to indemnify and hold harmless us and/or our personnel from, any damage or loss suffered by us, our personnel, yourself, other user of the Service and/or any third party as a result of or in connection with a breach of any of these Terms by you and/or your personnel.
You are responsible for procuring all licences, authorisations and consents required for you and your personnel to use the Service, including to use, store and input Data into, and process and distribute Data through, the Service.
You are solely responsible for all your dealings with the Purchasers, including any contracts to sell or otherwise make available goods or services. We do not take any part in the sale or purchase of any items other than providing the StoreHub Stores and the Beepit Platform as a venue for the Merchants and Purchasers, and as set out in Clause 1.8 of Section B and Clause 4.2 of Section C of these Terms. We do not act as agents for either party except as set out in Clause 6.4 of Section A, Clause 1.8 of Section B and Clauses 1.1 and 4.2 of Section C of these Terms. We give no undertakings, representations, guarantees or warranties in relation to items listed, sold or purchased using the Service.
The Service allows you to send certain communications to your customers by short message service (SMS) messaging (for example, sending order confirmation notifications via SMS) (“SMS Services” ). You shall only use the SMS Services in compliance with these Terms, and the laws of the jurisdiction from which you send messages, and in which your messages are received.
The Auto Top-up function for SMS will enable StoreHub’s merchants to top-up SMS credits automatically, to eliminate your constant worry about running out of SMS credits. The function is available in the BackOffice and only applies to the Payment Source of your choice. By continuing, you agree to the terms below:
Please be advised that all payments are non-refundable and non-transferable once received, and there is no obligation on the part of StoreHub to refund or credit all or any parts of the payment.
Downgrades of products and services are only allowed at the end of your current billing term, for it to take effect during your next billing term
In the event you intend or have subscribed to the Auto Top-up function, you hereby confirm, consent and irrevocably authorize StoreHub: (i) to add, save or link your Payment Source in order to top-up via the Auto-Top-up function; and (ii) to automatically charge and debit your Payment Source for the preset reload amount whenever the Auto Top-up function is utilized and/or activated.
You must not post, sell or transact any item or service that is prohibited or restricted by a federal, state or local law in your jurisdiction through the Service (including the StoreHub Store or the Beepit Platform). We have listed some categories of prohibited or restricted items and services in Malaysia, Singapore, Thailand and the Philippines in Schedule 1 of these Terms. You are responsible for ensuring that you are not posting, promoting, selling or transacting with any Purchaser an item or service that is prohibited by law in the relevant jurisdiction.
The list of prohibited or restricted goods as set out in Schedule 1 of these Terms are not exhaustive and shall be updated on a continuous basis. If you are unsure about the product you wish to sell by using the Service in regard to its appropriateness or legality, please contact us by sending an email to [email protected].
6. DATA
You acknowledge that:
we may require access to the Data to exercise our rights and perform our obligations under these Terms; and
to the extent that this is necessary but subject to Clause 8 below, we may authorise a member or members of our personnel to access the Data for this purpose.
You must arrange all consents and approvals that you are responsible to collect only from your end (i.e. your website) where applicable and that are necessary for us to access the Data as described in Clause 6.1 above.
You acknowledge and agree that during the term of your engagement of the Service and subject to Clause 8 below:
we may:
use Data and information about your, your end users’, and Purchasers’ use of the Service to develop and improve our Service, offer our products and services to you, assist partnerships to offer new services and features to you and your end users’ and generate anonymised and aggregated statistical and analytical data (collectively, “Analytical Data”).
use the Analytical Data for our internal research and product development purposes and to conduct statistical analysis and identify trends and insights.
provide advertisers with reports about the kinds of people seeing their advertisements and how their advertisements are performing, but we don’t share information that personally identifies you (information such as your name or email address that by itself can be used to contact you or identifies who you are) unless you give us permission. For example, we provide general demographic and interest information to advertisers (for example, that an advertisement was seen by a woman between the ages of 25 and 34 who lives in Kuala Lumpur and likes software engineering) to help them better understand their audience. We also confirm which advertisements led you to make a purchase or take action with an advertiser.
provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analysing how our Products are used, providing customer service, facilitating payments or conducting surveys.
notwithstanding anything to the contrary, you may at any time withdraw your consent to us from processing any Personal Information of yours or to any part or portion of the same by sending us an email at [email protected] of the notice of withdrawal in accordance with the Applicable Data Protection Laws. We shall take all necessary measures to give effect to your withdrawal of consent, to the extent that such withdrawal does not conflict with any of our other legal obligations; and
the title to, and all Intellectual Property Rights in, the Analytical Data is and remain our property.
You acknowledge and agree that to the extent Data contains personal information:
in collecting, holding and processing that information through the Service, we are acting as your agent for the purposes of the Applicable Data Protection Laws. You must obtain all necessary consents from the relevant individual to enable us to collect, use, hold and process that information in accordance with these Terms; and
you consent to the processing of your personal information by us, and agree for us to deal with Data that is Personal Information in accordance with our Privacy Policy which can be found at storehub.com/privacy/.
While we will take standard industry measures to back up all Data stored using the Service, you agree to keep a separate back-up copy of all Data uploaded by you onto the Service.
While we will take standard industry measures to back up all Data stored using the Service, you agree to keep a separate back-up copy of all Data uploaded by you onto the Service.
You agree that we may store and transmit Data (including any personal information) outside of the country, state, or province in which you are located.
You shall indemnify us against any liability, claim, proceeding, cost, expense and loss of any kind arising from any actual:
by a third party that any Data (including your possession or use of Data) infringes the rights of that third party (including Intellectual Property Rights and privacy rights) or that the Data is Objectionable, incorrect or misleading; and
by any person relating to your dealings with Purchasers, including contracts for the sale of goods or services.
7. INTELLECTUAL PROPERTY
Subject to Clause 7.2 below, the title to, and all Intellectual Property Rights in, the Service, the Website, and all Underlying Systems are and remain our property (or our licensors’ property). You must not contest or dispute that ownership, or the validity of those Intellectual Property Rights.
The title to, and all Intellectual Property Rights in, the Data (as between the parties) are and remain your property. You grant us a, non-exclusive, royalty-free, limited licence to use, store, copy, modify, make available and communicate the Data for any purpose in connection with the exercise of our rights and performance of our obligations in accordance with these Terms, including making available to others the Data you post publicly for the purposes of your StoreHub Store or provided to us by you for your offerings on the Beepit Platform, during the term of your engagement of the Service.
If you provide us with ideas, comments or suggestions relating to the Service or Underlying Systems (collectively “Feedback”):
all Intellectual Property Rights in the Feedback, and anything created as a result of the Feedback (including new material, enhancements, modifications or derivative works), are owned solely by us; and
we may use or disclose the Feedback for any purpose at our sole and absolute discretion.
You grant us a non-exclusive, royalty-free and non-transferable licence to use your business name and related trademarks to promote and market the Service during the term of your engagement of the Service.
You acknowledge that the Service may link to third party websites or feeds that are connected or relevant to the Service. Any link from the Service does not imply that we endorse, approve or recommend, or have responsibility for, those websites or feeds or their content or operators. To the maximum extent permitted by law, we exclude all responsibility or liability for those websites or feeds.
8. CONFIDENTIALITY
Each party must, unless it has the prior written consent of the other party:
keep confidential at all times the Confidential Information of the other party;
disclose or use all and any Confidential Information solely for the purpose of provision and use of the Service, unless otherwise is expressly permitted by these Terms;
effect and maintain adequate security measures to safeguard the other party’s Confidential Information from unauthorised access or use; and
disclose the other party’s Confidential Information to its personnel or professional advisors on a need to know basis only and, in that case, ensure that any personnel or professional advisor to whom it discloses the other party’s Confidential Information is aware of, and complies with, Clauses 8.1(a) and 8.1(b) above.
The obligation of confidentiality in Clause 8.1 above does not apply to any disclosure or use of Confidential Information:
for the purpose of performing a party’s obligations, or exercising a party’s rights, under these Terms;
required by law (including under the rules of any stock exchange), order or decree by a court or tribunal of competent jurisdiction, or a formal request by a regulatory authority, to the extent so ordered or required only;
which is publicly available through no fault of the recipient of the Confidential Information or its personnel;
which was rightfully received by a party from a third party without restriction and without breach of any obligation of confidentiality; or
by us if required as part of a bona fide sale of our business (assets or shares, whether in whole or in part) to a third party, provided that we enter into a confidentiality agreement with the third party on terms no less restrictive than this Clause 8; or
which is approved in writing by the disclosing party for release.
9. WARRANTIES
Each party warrants that it has full power and authority to enter into, and perform its obligations under, these Terms.
To the maximum extent permitted by law:
our warranties are limited to those set out in these Terms, and all other conditions, guarantees or warranties whether expressed or implied by statute or otherwise are expressly excluded and, to the extent that they cannot be excluded, our liability for them is limited to USD100.00; and
you use the Service at your own risk, and we make no representation concerning the quality of the Service and do not promise that the Service will:
be secure, free of viruses or other harmful code, uninterrupted or error free; or
produce accurate or reliable results that may be obtained from the use of the Service.
You agree and represent that you are subscribing to and/or using the Service, and accepting these Terms, for the purpose of trade. The parties agree that:
to the maximum extent permissible by law, any applicable consumer protection legislation does not apply to the supply of the Service or these Terms; and
it is fair and reasonable that the parties are bound by this clause 9.3.
Where legislation or rule of law implies into these Terms a condition or warranty that cannot be excluded or modified by contract, such condition or warranty is deemed to be included in these Terms. However, our liability for any breach of that condition or warranty is limited, at our option, to:
supplying the Service again; and/or
paying the costs of having the Service supplied again.
We do not provide any warranties with respect to the Third Party Services (including its performance). You acknowledge that StoreHub has no control over the Third Party Services and shall not be responsible or liable to anyone for such Third Party Services. StoreHub does not guarantee the availability of the Third Party Services and you acknowledge that StoreHub may disable access to any Third Party Services at any time in its sole discretion and without notice to you. StoreHub is not responsible or liable to anyone for discontinuation or suspension of access to, or disablement of, any Third Party Services.
If you install or enable a Third Party Service for use with the Service, you grant us permission to allow the applicable Third Party Provider to access your Data and to take any other actions as required for the interoperation of the Third Party Service with the Service, and any exchange of data or other interaction between you and the Third Party Provider is solely between you and such Third Party Provider. StoreHub is not privy to any separate the transaction or agreement between you and the Third Party Providers and is not responsible for any disclosure, modification or deletion of your Data or other materials, or for any corresponding losses or damages you may suffer as a result of access by a Third Party Service or a Third Party Provider to your Data or other materials and/or as a result of the separate transaction or agreement between you and such Third Party Providers.
The relationship between you and any Third Party Provider is strictly between you and such Third Party Provider, and StoreHub is not obligated to intervene in any dispute arising between you and a Third Party Provider , unless the dispute is due to the Beepit Platform system glitch which StoreHub must take responsibility of and is obliged to resolve the problems together.. Any complaints between you and the Third Party Providers must be taken up with each other directly.
You agree to indemnify and hold us and (as applicable) our officers, directors, agents and, employees, (“StoreHub Indemnified Persons”) harmless from any claim or demand, including reasonable attorneys’ fees, arising out of your use of a Third Party Service or your relationship with a Third Party Provider.
The relationship between you and any Purchaser is strictly between you and the Purchaser, and StoreHub is not privy to the transaction or agreement between you and the Purchaser and is not obligated to intervene in any dispute arising between you and the Purchaser. We will assist to handle and facilitate Purchasers’ complaints but no responsibility of any kind is taken or assumed by us in doing so. Any complaints between you and the Purchaser are encouraged to be taken up with each other directly. You agree to indemnify and hold us and (as applicable) the StoreHub Indemnified Persons harmless from any claim or demand, arising out of your relationship with a Purchaser , unless such claim or demand is due to the BeePit Platform system glitch which StoreHub must take responsibility of and is obliged to resolve the problems together.
You represent and warrant to us the Data transmitted, inputted or stored in the course of accessing or using the Service does not breach or infringe any third party rights (including Intellectual Property Rights and privacy rights) or is Objectionable, incorrect or misleading. You agree to indemnify and hold us and (as applicable) the StoreHub Indemnified Persons harmless from any claim or demand, arising out of your breach of this warranty.
You represent and warrant to us that you shall not post, sell or transact, through the Service, any items or services (including, without limitation, the prohibited or restricted goods in Schedule 1) that are prohibited by law in the applicable jurisdictions. You agree to indemnify and hold us and (as applicable) the StoreHub Indemnified Persons harmless from any claim or demand, arising out of your breach of this warranty.
Our hardware / software limited warranty:
We warrant the StoreHub-provided hardware product and StoreHub-provided accessories contained in the original packaging (“StoreHub Product”) against defects in materials and workmanship when used normally in accordance with StoreHub’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). StoreHub’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.
This warranty does not apply to any non-StoreHub provided hardware products or any software, even if packaged or sold with StoreHub hardware. Manufacturers, suppliers, or publishers, other than StoreHub, may provide their own warranties to you – please contact them for further information. Software distributed by StoreHub with or without the StoreHub brand (including, but not limited to system software) is not covered by this warranty.
This limited warranty does not apply:
to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;
to damage caused by use with a third party component or product that does not meet the StoreHub Product’s specifications;
to damage caused by accident, abuse, misuse, fire, earthquake or other external cause;
to damage caused by operating the StoreHub Product outside StoreHub’s published guidelines;
to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of StoreHub or an StoreHub Authorized Service Provider;
to an StoreHub Product that has been modified to alter functionality or capability without the written permission of StoreHub;
to damage caused by normal wear and tear or otherwise due to the normal aging of the StoreHub Product,
if any serial number has been removed or defaced from the StoreHub Product, or
if StoreHub receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the StoreHub Product, and you cannot prove in any way that you are the authorized user of the product (e.g., by presenting proof of purchase).
If we determine that your StoreHub Product is eligible for mail-in (if outside of main city) or reverse-pickup service, StoreHub can send you prepaid waybills or share your contact with a third party courier company and if applicable, packaging material and instructions on how to properly pack and address your StoreHub product, so that you may ship your StoreHub Product to our Authorized Service Provider. Instructions may be sent to you via email or in hard copy with the packaging material. Once service is complete, the Authorized Service Provider will return the StoreHub Product to you. StoreHub will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the StoreHub Product are followed. Missing or damaged accessories are liable to be charged.
f during the Warranty Period you submit a claim to StoreHub in accordance with this warranty, StoreHub will, at its option:
repair the StoreHub Product using new or previously used StoreHub parts that have been tested and passed StoreHub functional requirements,
replace the StoreHub Product with a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new or comprised of new and/or previously used StoreHub parts and has been tested and passed StoreHub functional requirements, or
exchange the StoreHub Product for a refund of your purchase price.
In the event you have subscribed to StoreHub’s extended warranty of an additional ONE (1) year, the aforementioned warranty’s coverage is non-transferable and applies to the insured device originally purchased for, and applies only to you as an existing Merchant of StoreHub. However, this extended warranty does not cover peripherals attached to the core POS terminal, such as (without limitation to) adapters, cables, internal accessories, etc.
10. LIABILITY
Our maximum aggregate liability under or in connection with these Terms or relating to the Service, whether in contract, tort, breach of statutory duty or otherwise, must not in any Year exceed an amount equal to the Fees paid by you relating to the Service in the previous Year. The cap in this clause 10.1 is inclusive of the cap set out in Clause 9.2a.
Neither party is liable to the other under or in connection with these Terms or the Service for any:
loss of profits, revenue, savings, business, use, data (including Data), and/or goodwill; or
consequential, indirect, incidental or special damage or loss of any kind.
Clauses 10.1 and 10.2 above do not apply to limit our liability under or in connection with these Terms for:
personal injury or death;
fraud or will ful misconduct; or
a breach of Clause 8 above.
Clause 10.2 does not apply to limit your liability:
to pay the Fees;
under the indemnity in clause 6.7; or
for those matters stated in clauses 10.3a to 10.3c above.
You acknowledge and agree that we are not liable under any form of liability in connection with your dealings with the Purchasers, including any contract to sell or otherwise make available goods or services.
Neither party will be responsible, liable, or held to be in breach of these Terms for any failure to perform its obligations under these Terms or otherwise, to the extent that the failure is caused by the other party failing to comply with its obligations under these Terms, or by the negligence or misconduct of the other party or its personnel.
Each party must take reasonable steps to mitigate any loss or damage, cost or expense it may suffer or incur arising out of anything done or not done by the other party under or in connection with these Terms or the Service.
The Service, the Beepit Platform, the Website and/or the Underlying Systems, may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the Third Party Provider being faulty, not connected, out of range, switched off or not functioning or due to a temporary, short term or interim Force Majeure. StoreHub is not responsible for any delays, delivery failures, damages or losses resulting from such problems.
StoreHub shall in no event be accountable or liable for any damage to or loss of the device/hardware of the Merchant upon the Merchant taking ownership, possession and/or control of the device/hardware.
11. FRAUDULENT OR SUSPICIOUS ACTIVITY
In the event that StoreHub reasonably believes that you have engaged in or are engaging in any potentially fraudulent, illegal, criminal or suspicious activity and/or transactions when using the Service or that you have breached or are breaching these Terms, we may take various actions to protect ourselves, our personnel, any other user of the Service and/or any third party, including but not limited to the following actions:
terminating, suspending, or limiting your access and/or use of your account with us and/or the Service;
blocking, suspending or declining the processing of any transaction (including payment transaction, whether via debit/credit card, online banking or otherwise) that we reasonably believe to be potentially fraudulent, illegal, criminal, suspicious or in breach of these Terms;
refusing to provide all or any Service to you now and/or in the future; and
withholding any sum payable by us to you pursuant to the Service and/or these Terms for a period of time reasonably needed to protect against the risk of our or our personnel’s liability to any user of the Service or third party as a result of or in connection with your activity or transaction that we reasonably believe to be potentially fraudulent, illegal, criminal, suspicious or in breach of these Terms.
You agree to provide us with cooperation and assistance that is necessary or appropriate for us to conduct any financial crime screening or criminal investigation or to comply with any internal investigation, formal requests of regulatory authorities, order, judgement or decree of a court or tribunal of competent jurisdiction or applicable laws and regulations.
12. GENERAL PAYMENT TERMS
If the processing of any payment transaction fails for any reason or if any payment made by you or a Merchant is subjected to any chargeback, reversal, claim or otherwise invalidated, we shall not be liable for any such funds or any applicable fees or fines for remittance of funds. You agree that we have the sole right (or work with the relevant payment instrument issuer where the context so requires) to determine the appropriate party who shall be liable for such chargebacks, reversals, claims or any other associated fees or fines. You further agree that we may withhold the amount of the potential or actual chargeback, reversal or claim pending our investigation result. In the event that you shall be liable for such chargebacks, reversals, claims or any other associated fees or fines, we may apply any of your payment withheld by us under any provision of these Terms to compensate the injured Merchant or cardholder for such sums and we will provide the relevant supporting evidence to you. You shall pay us the full amount of any chargeback, reversal or claim for which you are liable and any associated fees, fines, costs or expenses incurred by us for collection of such amounts.
If you have any outstanding amount due and payable to StoreHub, we may debit your account with us to pay any such outstanding amount, with or without prior notice to you. If you receive more than the correct amount to which you are entitled, we may debit your account with us for the difference between what you actually received and what you should have received.
The relationship between you and your payment instrument issuer is strictly between you and such payment instrument issuer, and StoreHub is not obligated to intervene in any dispute arising between you and the payment instrument issuer. Any complaints between you and the payment instrument issuer must be taken up with each other directly.
Without prejudice to the generality of the foregoing provisions, StoreHub reserves the right to withhold any payment made by you to a Purchaser or any third party for one hundred eighty (180) days, if StoreHub reasonably believes that you have engaged in or are engaging in any suspicious transaction or when you fail to provide sufficient evidence to prove the identity of the Merchant or the third party receiving such payment.
13. GENERAL
We reserve the right to refuse Service to anyone for any reason at any time.
Neither party is liable to the other for any failure to perform its obligations under these Terms to the extent caused by Force Majeure.
No person other than you and us has any right to a benefit under, or to enforce, these Terms. These Terms do not give rights to any third parties who are not a party to these Terms.
For us to waive a right under these Terms, that waiver must be in writing and signed by us.
Subject to Clause 6.4 above, Clause 1.8 of Section B and Clauses 1.1 and 4.2 of Section C, we are your independent contractor, and no other relationship (e.g. joint venture, agency, trust or partnership) exists under these Terms.
If we need to contact you, we may do so by email or by posting a notice on the Website. You agree that this satisfies all legal requirements in relation to written communications. You may give notice to us under or in connection with these Terms by emailing [email protected].
These Terms, and any dispute relating to these Terms or the Service, are governed by and must be interpreted in accordance with the Applicable Governing Laws. Each party submits to the non-exclusive jurisdiction of the Applicable Governing Courts in relation to any dispute connected with these Terms or the Service.
Clauses which, by their nature, are intended to survive termination or expiry of your engagement of the Service, including but not limited to Clauses 6.7, 7, 8, 9, 10 and 11, 12, 13 above, continue in force after the termination or expiry of your engagement of the Service.
If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.
These Terms set out everything agreed by the parties relating to the Service, and supersede and cancel anything discussed, exchanged or agreed prior to the Start Date or the Listing Commencement Date (as the case may be). The parties have not relied on any representation, warranty or agreement relating to the Service that is not expressly set out in these Terms, and no such representation, warranty or agreement has any effect from the Start Date or the Listing Commencement Date, as the case may be.
You may not assign, novate, subcontract or transfer any right or obligation under these Terms without our prior written consent, that consent not to be unreasonably withheld. You remain liable for your obligations under these Terms despite any approved subcontracting.
14. BETA SERVICES
From time to time, StoreHub may, in its sole discretion, invite you to use, on a trial basis, pre-release or beta features that are in development and not yet available to all merchants (“Beta Services”). Beta Services may be subject to additional terms and conditions, which StoreHub will provide to you prior to your use of the Beta Services. Such Beta Services and all associated conversations and materials relating thereto will be considered as StoreHub’s Confidential Information and subject to the confidentiality provisions in this Agreement. Without limiting the generality of the foregoing, you agree that you will not make any public statements or otherwise disclose your participation in the Beta Services without StoreHub’s prior written consent. StoreHub makes no representations or warranties that the Beta Services will function. StoreHub may discontinue the Beta Services at any time in its sole discretion. StoreHub will have no liability for any harm or damage arising out of or in connection with a Beta Service. The Beta Services may not work in the same way as a final version. StoreHub may change or not release a final or commercial version of a Beta Service in our sole discretion.
SECTION B – ADDITIONAL TERMS IN RESPECT OF THE STOREHUB SERVICE
1. SUBSCRIPTION FEES, PERIOD AND PURCHASE AMOUNTS
In consideration of the Subscription Fees paid by you to us, we shall provide the StoreHub Service to you in accordance with these Terms. The Subscription Fees are non-refundable and non-transferable by us in any event and there is no obligation on the part of StoreHub to refund or credit all or any part of the Subscription Fees in any event which shall include but not limited to as follows:
you have changed your mind about an item/service;
you bought an item/service by mistake;
you found a better item/service;
you make a request on a goodwill basis;
you have a change in ownership or stakeholders; or
you would like to downgrade your service during your current billing cycle.
All sales of hardware by us to you in order for you to access and use the StoreHub Service are final and no returns, cancellations or rejections of such hardware will be accepted or permitted. You must hold a valid credit card or bank account at all times to pay the Fees.
We will provide you with valid Sales Tax invoices on a monthly basis prior to the due date for payment.
The Subscription Fees exclude Sales Tax, which you must pay on taxable supplies.
You must pay the Subscription Fees:
monthly or yearly in advance;
electronically in cleared funds to our bank account without any set-off or deduction; or
direct debit via a valid and working credit card.
The Subscription Fees are paid in advance and will be billed in 30-day intervals for monthly plan and 365-day intervals for annual plan (each such date, a “Billing Date”). Transaction fees and additional fees will be charged from time to time at StoreHub’s discretion and any such fees are non-refundable by us in any event. You will be charged on each Billing Date for all outstanding Subscription Fees that have not previously been charged. The Subscription Fees will appear on an invoice, which will be sent to the account owner via the email provided. Also, an invoice will appear on the account page of your StoreHub administration console. You have approximately two weeks to bring up and settle any issues with the billing of the Subscription Fees.
Prices for using the StoreHub Services are subject to change upon 30 days’ notice from StoreHub. Such notice may be provided at any time by posting the changes to the website (storehub.com) or via email.
You are responsible for all applicable Taxes that arise from or as a result of your subscription to or purchase of the StoreHub Service, or the sale or other disposal of goods or services through the StoreHub Service. These Taxes are based on the rates applicable to the billing address you provide to us and are payable in addition to the Subscription Fees. If you are exempted from payment of such Taxes, you must provide us with satisfactory evidence of your exemption. Tax exemption will only apply from and after the date we receive evidence satisfactory to us of your exemption. If we do not charge you Taxes, you are responsible for determining if Taxes are payable, and if so, paying Taxes to the appropriate tax authorities in your jurisdiction.
Your Subscription Period will commence:
upon self-activation of your account by way of informing our Customer Success - Onboarding Team (or by any other means); or
automatically, 2 months after your subscription payment was made (in the event no self-activation was performed), whichever comes first.
As part of the StoreHub Service, you authorise us to collect the Purchase Amounts from each Purchaser on your behalf for each purchase made through your StoreHub Store. You acknowledge and agree that our sole obligation in relation to the Purchase Amounts is to use reasonable endeavours to pay the Purchase Amounts to you, less any applicable Taxes we are obliged by law to deduct and pay to the applicable authorities. You also agree and accept that we are entitled to set off any outstanding Subscription Fees (including transaction fees and additional fees) against the Purchase Amounts.
2. SUPPLEMENTARY FEATURE TERMS
Last Updated: 22 Apr 2026
In accordance with Item 6 of the StoreHub Sales Agreement, these Supplementary Feature Terms ("Schedule 1") apply to the Merchant's use of specific add-on features provided by StoreHub. These terms supplement the Master Terms of Service. In the event of any conflict between this Schedule and the Master Terms of Service, this Schedule shall prevail specifically regarding the features listed herein.
1. Provision of Supplementary Features
1.1 "As-Is" Basis: StoreHub provides supplementary features (including but not limited to Membership, Staff Shift Management, and Kitchen Display Systems) on an "as-is" and "as-available" basis. While StoreHub strives for continuous improvement, we do not warrant that these features will be error-free or uninterrupted.
1.2 Development & Feedback: StoreHub values Merchant feedback. However, the Merchant acknowledges that providing feedback does not create a contractual obligation for StoreHub to implement changes. StoreHub provides no binding guarantee regarding the timeline or final inclusion of requested updates or "bug fixes" in future releases.
2. Third-Party Integrations
2.1 API Dependency: Features such as Food Delivery Integration, Marketplace Integration, and Google Review Management rely on external Application Programming Interfaces (APIs). The functionality of these integrations is strictly limited by the data and capabilities provided by the third-party partner.
2.2 Third-Party Outages: In alignment with Clause 10.7 of the Master Terms, StoreHub is not responsible for service outages, data inaccuracies, or delivery failures originating from third-party platforms (e.g., Grab, Foodpanda, Google, Sellercraft).
2.3 Compliance: Merchant is responsible for adhering to the specific terms of these third-party providers. Failure to do so may result in the suspension of the integration.
3. Data Verification & Integrity
3.1 Merchant Responsibility: While StoreHub employs technical measures to maintain data accuracy (e.g., Membership points, Inventory syncing), the Merchant is responsible for occasionally verifying the accuracy of the data within their dashboard.
3.2 Consequential Loss: In alignment with Clause 10.2 of the Master Terms, StoreHub shall not be liable for any loss of profits, business reputation, or physical inventory resulting from data syncing delays or discrepancies.
3. TERMS, TERMINATION AND SUSPENSION
Unless terminated under this Clause 2, your right to access and use the StoreHub Service (including any StoreHub Store):
starts on the Start Date; and
subject to Clause 2.2 below, continues until a party gives at least 24 hours’ notice that these Terms and your access to and use of the StoreHub Service will terminate on the expiry of that notice.
Either party may, by notice to the other party, immediately terminate these Terms and your right to access and use the StoreHub Service if the other party:
breaches any material provision of these Terms and the breach is not:
remedied within 10 days of the receipt of a notice from the first party requiring it to remedy the breach; or
capable of being remedied; or
becomes insolvent, liquidated or bankrupt, has an administrator, receiver, liquidator, statutory manager, mortgagee or chargee’s agent appointed, becomes subject to any form of insolvency action or external administration, or ceases to continue business for any reason.
Termination or expiry of your engagement of the StoreHub Service does not affect either party’s rights and obligations that accrued before that termination.
On termination of your engagement of the StoreHub Service, you must pay all Subscription Fees for the provision of the StoreHub Service prior to that termination.
No compensation is payable by us to you as a result of termination of your engagement of the StoreHub Service for whatever reason, and you will not be entitled to a refund of any Subscription Fees that you have already paid.
Except to the extent that a party has ongoing rights to use Confidential Information, at the other party’s request following termination of your engagement of the StoreHub Service but subject to Clause 2.7 below, a party must promptly return to the other party or destroy all Confidential Information of the other party that is in the first party’s possession or control.
Without limiting any other right or remedy available to us, we may, with or without prior notice to you, restrict or suspend your access to and use of the StoreHub Service and/or delete, edit or remove the relevant Data if we consider that you or any of your personnel have:
undermined, or attempted to undermine, the security or integrity of the StoreHub Service or any Underlying Systems;
used, or attempted to use, the StoreHub Service:
for improper purposes; or
in a manner, other than for normal operational purposes, that materially reduces the operational performance of the StoreHub Service;
transmitted, inputted or stored any Data that breaches or may breach these Terms or any third party rights (including Intellectual Property Rights and privacy rights), or that is or may be Objectionable, incorrect or misleading; or
otherwise materially breached these Terms.
Suspension or termination of your subscription to the StoreHub Service shall result in the suspension and/or termination of your access to and use of the Beep Delivery Service. For the avoidance of doubt, your suspension or termination from the use of the Beep Delivery Service in accordance with Clause 6 of Section C shall not result in an automatic termination of your subscription to the StoreHub Service.
Clauses 2.3 to 2.8 above shall survive the termination or expiry of your engagement of the StoreHub Service.
SECTION C – ADDITIONAL TERMS IN RESPECT OF THE BEEP DELIVERY SERVICE
This section applies to the subscribers of the StoreHub Service who also use the Beep Delivery Service.
1. PROVISION OF THE BEEP DELIVERY SERVICE
Subject to these Terms, we provide the Beep Delivery Service to the Merchants who wish to list their restaurants on the Beepit Platform, whereby we are entitled to accept food order and delivery booking placed on the Beepit Platform by the Purchasers (“Food Order”) on the Merchants’ behalf. We do not act for or on behalf of the Purchasers.
By utilising the Underlying Systems, we receive Food Orders from the Purchasers through the Beepit Platform, accept payments from the Purchasers, and transmit such Food Orders via a printer/tablet or electronic device application installed by us (or in exceptional circumstances, by phone) to the Merchants.
StoreHub may carry out changes to the Beep Delivery Service, or suspend the Beep Delivery Service, without notice to you. StoreHub is not responsible or liable to anyone for discontinuation or suspension of access to, or disablement of, the Beep Delivery Service.
2. OUR OBLIGATIONS
Subject to these Terms, to the extent that it has been communicated to us, we shall in our discretion present on the Beepit Platform the range of food and beverage items offered by each Merchant.
Subject to Clause 2.3 below, whenever we receive a Food Order, we require that payment from the Purchaser be made together with such Food Order. The Purchaser has the option for his Food Order to be delivered to him by a Delivery Service Provider or to be available for pick up as a takeaway by him from the Merchants. If it is the former, we will procure a Delivery Service Provider to provide the delivery services. Thereafter, we will transmit the Food Order to you for food and/or beverage preparation purposes. The Delivery Service Provider will collect the prepared Food Order as a takeaway from you and deliver the Food Order to the Purchaser.
In setting up its restaurant listing on the Beepit Platform, a Merchant is entitled to opt out from using the delivery services provided by the Delivery Service Providers. In such an event, when we receive a Food Order and accept payment, we will transmit the Food Order to the Merchant directly without arranging for a Delivery Service Provider to collect the prepared Food Order from the Merchant and deliver to the Purchaser. If you wish to change this setting and opt for the delivery services of the Delivery Service Providers, you shall update us through our prescribed form of communication within 24 hours of such change so that we can carry out the necessary changes on the Beepit Platform.
In order to maintain our reputation for quality and high standard of service, we reserve the right to immediately suspend or immediately terminate the relationship with you as a Merchant if you repeatedly receive bad reviews or complaints of failure to fulfill Food Orders.
3. YOUR OBLIGATIONS
You shall provide us with all the necessary Data to present your offering of food and beverage items on the Beepit Platform. Such Data includes, but is not limited to, your menu, logo, images, prices, company identity, owner’s full name and legal address (in respect of small businesses), company name, registered address, trade name, authorised signatory and tax identification number (in respect of corporations). You shall immediately communicate to us of any changes to such Data provided. You are required to verify the information published by us on the Beepit Platform in respect of your offering of food and beverage items and shall forthwith notify us if there are any mistakes or inaccuracies to the information so published.
You guarantee, represent and warrant to us that the Data you provided to us for publication on the Beepit Platform relating to your offering of food and beverage items satisfies all the legal requirements and in particular, satisfies the information requirements for consumer protection. We are not required to publish your offering of food and beverage items on the Beepit Platform before all relevant information requested by us has been received.
You shall process Food Orders with all reasonable care and skill and as soon as you have received a Food Order confirmation from us in accordance with Clause 2.2 above. To the best of your ability, you are required to keep your advertised food and beverage items available. In the event you are unable to fulfill a Food Order, you shall notify us through our prescribed form of communication in no later than 5 minutes from the time you received a Food Order confirmation, so that we can notify the Purchaser immediately, cancel the Food Order, refund the payment to the Purchaser and cancel the arrangement with the Delivery Service Partner (if applicable).
You guarantee, represent and warrant to us that the food and/or beverage item provided, prepared and sold to Purchasers, are in good quality and safe for consumption. In the event any of your food and/or beverages are spoiled, which results in food poisoning, allergies or other effect that will harm the Purchasers, you will be personally responsible and/or legally liable for such incident, both material and immaterial, and you hereby release us from any claim related to such matter.
You guarantee, represent and warrant to us that the products, food and/or beverage items offered by you are of high quality and the storage, production and preparation of your food and/or beverage items comply with all relevant restaurant and food safety, hygiene and sanitation regulations. If any violations are found by the relevant authorities, you shall notify us immediately and we reserve the right to suspend or terminate your access to the Beepit Platform in accordance with Clauses 6.2 and 6.3 below. You shall indemnify and release us for any claim related to such violations.
You guarantee, represent and warrant to us that you will diligently keep up-to-date the range of food and beverage items offered and their prices on the Beepit Platform. The prices of the food and beverage items reflected on the Beepit Platform shall include the Sales Tax, if applicable, and represent the net amount payable by the Purchasers. For the avoidance of doubt, you shall not charge any service charges (for dine in) to the Purchasers.
If you are Halal certified and wish to be presented as such on the Beepit Platform, you shall inform us in writing of this certification and provide us with a copy of the certification. If there are any changes to your status with regards to the Halal certification, you shall update us through our prescribed form of communication within 24 hours of any such changes so that we can carry out the necessary changes on the Beepit Platform. You acknowledge and agree that we shall not present you as a Halal certified restaurant on the Beepit Platform if you fail to furnish to us a valid and subsisting Halal certification issued by the relevant and competent authorities.
You are responsible for the delivery fee payable to the Delivery Service Providers or the delivery service provider appointed by you (as the case may be). Should you impose a delivery fee on the Purchaser lower than the delivery fee charged by the Delivery Service Provider (“Shortfall Delivery Fees”), you shall be responsible for the amount equal to such Shortfall Delivery Fees.
You agree that the Beep Delivery Service is provided on a reasonable effort basis.
4. SERVICE FEES AND PURCHASE AMOUNTS
In consideration of the provision of the Beep Delivery Service to you, you must pay us the Service Fees, in the manner set out in this Clause 4. The Service Fees are non- refundable by us in any event.
You hereby grant us the authority to receive the Purchase Amounts paid by the Purchasers in your name and for your account.
You hereby agree and accept that the Service Fees and other transaction fees (collectively, “Amounts Payable”) as applicable to you will be calculated and paid by you and that no other fees or charges shall apply between the parties or towards the Purchasers. You hereby agree and accept that we are entitled to set off the Amounts Payable against the Purchase Amounts collected by us on your behalf through the Beepit Platform. Any Amounts Payable are non-refundable by us in any event.
The Service Fees for using the Beep Delivery Service and the rate of the transaction fees are subject to change upon 30 days’ notice from StoreHub. Such notice may be provided at any time by posting the changes to the website (beepit.com) or via email.
5. DELIVERY FAILURE
In the event any Delivery Service Provider or the delivery service provider appointed by the Merchant (as the case may be) fails to deliver the Food Order in a proper state, the Purchaser shall be refunded for the spoiled Food Order. The amount of the refund to the Purchaser shall be agreed between us and the Purchaser, and such refunded amount shall be deducted from the Merchant’s Purchase Amounts. Any claim by the Merchant for such deducted amount shall not lie against us.
In the event any Delivery Service Provider or the delivery service provider appointed by the Merchant (as the case may be) fails to deliver the Food Order to the Purchaser for any reason whatsoever, the Merchant shall decide whether to deliver the Food Order to the Purchaser itself or to cancel the order. If the Food Order is cancelled by the Merchant, we are entitled to refund to the Purchaser the payment made in respect of the cancelled Food Order, and such refunded amount shall be deducted from the Merchant’s Purchase Amounts. Any claim by the Merchant for such deducted amount shall not lie against us.
6. TERM, TERMINATION AND SUSPENSION
We shall list you as our Merchant on the Beepit Platform after our receipt of all the information requested under these Terms. We will inform you, in writing, of the Listing Commencement Date.
We shall have the right to temporarily suspend your listing from the Beepit Platform, without penalty and liability, if:
you have failed to pay the Subscription Fees in accordance with Clause 3 of Section B of these Terms; or
in our reasonable opinion and with supporting evidence, you are in breach of any provisions of these Terms or may be negatively affecting our business.
Either party may, by notice to the other party, immediately terminate these Terms and your right to use the Beep Delivery Service if the other party:
breaches any material provision of these Terms and the breach is not:
remedied within 10 days of the receipt of a notice from the first party requiring it to remedy the breach; or
capable of being remedied; or
becomes insolvent, liquidated or bankrupt, has an administrator, receiver, liquidator, statutory manager, mortgagee or chargee’s agent appointed, becomes subject to any form of insolvency action or external administration, or ceases to continue business for any reason.
Termination of your engagement of the Beep Delivery Service does not affect either party’s rights and obligations that accrued before that termination.
On termination of your engagement of the Beep Delivery Service, we shall be entitled to set-off the Amounts Payable in accordance with Clause 4.3 for the provision of the Beep Delivery Service prior to that termination.
No compensation is payable by us to you as a result of termination of your engagement of the Beep Delivery Service for whatever reason, save for any fault on our part, and you will not be entitled to a refund of any Amounts Payable that you have already paid.
Except to the extent that a party has ongoing rights to use the Confidential Information, at the other party’s request following termination of your engagement of the Beep Delivery Service, a party must promptly return to the other party or destroy all Confidential Information of the other party that is in the first party’s possession or control.
Clauses 6.4 to 6.7 above shall survive the termination of your engagement of the Beep Delivery Service.
7. LIMITATION OF LIABILITY
Notwithstanding any other provisions under these Terms, you agree to defend, indemnify (and keep indemnified) and hold harmless StoreHub and the StoreHub Indemnified Persons, harmless from and against any claims, damages, costs, judgments, losses or expenses (including reasonable attorneys’ fees), arising in relation to matters outside of its control, including but not limited to the quality of food and beverage items and services provided by you, the cleanliness, hygiene and sanitation of your food premises, food poisoning caused by your food and beverage items, incorrect food order preparation, delivery failure and any injury caused to any person in the course of you using the Beep Delivery Service. You further indemnify (and keep indemnified) StoreHub and the StoreHub Indemnified Person from any third party claim resulting from any violation of laws and regulations by you. You shall be solely responsible for any warranty in relation to, and quality of, the food and beverage items offered by you. This Clause shall survive the termination of your engagement of the Beep Delivery Service.
8. DELIVERY SERVICE PROVIDER AS THIRD PARTY CONTRACTOR
The Delivery Service Provider is not an employee or agent of StoreHub in any event.
StoreHub does not provide any transportation services and shall not be held responsible whatsoever for the Delivery Service Provider’s action, negligence, failure, lateness, or rejection to provide transportation services, specifically food delivery service from the Merchant’s store to the Purchaser.
StoreHub shall not guarantee nor be held liable for the safety, reliability, compatibility, or capability of the Delivery Service Provider during the deliverance of his/her obligation in delivering the food and/or beverage items from the Merchant’s store to the Purchaser. Therefore, the Merchant shall hereby expressly agree to hold StoreHub and the StoreHub Indemnified Persons harmless and shall discharge StoreHub from any and all responsibility, claim, cause, or damage which occurs from such delivery services. This Clause shall survive the termination of your engagement of the Beep Delivery Service.
SCHEDULE 1
Prohibited or Restricted Items
Payment Facilitation Terms & Conditions
1. About StoreHub Payments
1.1 What is StoreHub Payments?
StoreHub Sdn Bhd ("StoreHub", "we", "us", "our") operates an all-in-one point-of-sale platform that helps businesses across Malaysia run and grow. StoreHub Payments is a card payment acceptance service that allows you, as a registered merchant on our platform ("you", "Merchant", "Sub-Merchant"), to accept Visa and Mastercard payments from your customers ("Shoppers") through StoreHub's point-of-sale terminals.
1.2 How StoreHub Payments Works
StoreHub works with Adyen Malaysia Sdn Bhd (Company No. 201601000084) ("Adyen MY"), a licensed payment service provider regulated by Bank Negara Malaysia ("BNM"), to deliver card payment processing. In practice, this means:
StoreHub is your primary point of contact for onboarding, support, and day-to-day service queries.
Adyen MY provides the underlying payment processing and acquiring infrastructure that powers StoreHub Payments.
All card transactions are processed through Adyen MY's licensed systems and are subject to the rules of Visa and Mastercard (the "Card Schemes").
For the purposes of applicable financial services regulations in Malaysia, StoreHub enters into these Terms on behalf of, and as agent of, Adyen MY.
Adyen MY's contact details are set out in Section 15. While you may contact Adyen MY directly in relation to transaction queries, please direct all general support requests to StoreHub in the first instance.
1.3 Regulatory Status
Card payment processing under StoreHub Payments is carried out by Adyen MY as the licensed acquirer under Malaysian financial services law. StoreHub operates as a payment facilitator, meaning that while we manage your onboarding and day-to-day experience, the underlying payment infrastructure is regulated and operated by Adyen MY. This gives you the benefit of a regulated payment environment without the need to contract directly with an acquirer.
1.4 Who Can Use StoreHub Payments?
StoreHub Payments is available to any merchant registered on the StoreHub platform who meets the following eligibility criteria:
You are registered with the Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia, "SSM") or otherwise validly authorised to carry on business in Malaysia;
You have a physical business operation or registered business address in Malaysia;
Your business falls within one of the approved Merchant Category Codes (MCCs) listed in Schedule A of these Terms;
You hold a Malaysian bank account in the name under which you conduct business; and
Neither you nor your business is listed on any applicable sanctions list or card network exclusion registry.
Merchants registered outside Malaysia are not eligible for StoreHub Payments at this time. If you are unsure whether you qualify, please contact us at [email protected] before applying.
2. Key Definitions
The following terms have the meanings set out below when used in these Terms:
Adyen MY
Adyen Malaysia Sdn Bhd (Company No. 201601000084), the licensed acquirer and payment processor.
BNM
Bank Negara Malaysia, the central bank and financial services regulator of Malaysia.
Card Schemes
Visa and Mastercard, and their respective rules and regulations.
Chargeback
A reversal of a transaction initiated by a Shopper's bank, which results in the return of funds to the Shopper.
MDR
Merchant Discount Rate — the fee StoreHub deducts from your gross transaction amount before settlement.
A business or sole proprietor registered with StoreHub to use StoreHub Payments.
Net Settlement Amount
Gross transaction proceeds, less the MDR, minimum transaction fees (if applicable), refunds, and chargebacks due from you.
POS Terminal
The Adyen-certified payment terminal provided to you as part of StoreHub Payments.
Prohibited Activities
Products, services, and business activities that are prohibited by the Card Schemes or by law. See Section 5.
Settlement
The transfer of your Net Settlement Amount to your registered bank account.
Shopper
A customer who makes a payment to you using a card at your POS Terminal.
StoreHub Gateway
StoreHub's proprietary technology platform that connects your POS Terminal to Adyen MY's processing systems.
StoreHub Payments
The card payment acceptance service described in these Terms.
3. Onboarding and Verification
3.1 What You Need to Provide
Before you can accept card payments, StoreHub must complete a due diligence and identity verification process required by BNM and Adyen MY. You agree to provide the following truthfully and accurately:
Business Information:
Legal business name (as registered with SSM)
SSM registration number
Registered and operating business address
Business category (MCC)
Expected monthly card transaction volume
Ownership Information:
Full name and Malaysian IC (MyKad) number of all directors and persons owning 25% or more of the business
Mobile number and email address
Banking Information:
Bank name and account number
Account holder name (must match your SSM registration)
Three (3) months' recent bank statements
Documents:
Copy of SSM registration certificate
MyKad (both sides) of all directors and 25%+ owners
Relevant business licences (e.g. F&B licence, liquor licence if applicable)
3.2 How We Verify Your Information
StoreHub uses the following tools to verify the information you provide. By submitting your application, you consent to these checks:
Entrust: For digital identity verification, document authenticity checks, biometric liveness detection, and sanctions/PEP screening.
CTOS: For business and personal credit scoring and financial health assessment.
SSM e-Info API: For real-time validation of your business registration status.
You warrant that all information you provide is true, complete, and not misleading. You must notify StoreHub promptly if any information changes.
3.3 Beneficial Ownership
As required by the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLATFPUAA) and BNM regulations, StoreHub must identify all Ultimate Beneficial Owners (UBOs) of your business — that is, any natural person who directly or indirectly owns or controls 25% or more of your business. You must declare all such persons and provide the required identity documents for each.
3.4 Credit Assessment
StoreHub will obtain a CTOS business credit report for your business. We require a minimum credit score of 500 for standard approval. Where your business is new or has no credit history, we may use the personal CTOS score of the primary director (minimum 600). A lower score may result in placement in our Extended or Enhanced Settlement Tier (see Section 6.2).
3.5 Re-Verification
We will re-verify your information in the following circumstances:
Annually, as part of our Know Your Customer (KYC) refresh programme;
When you update your bank account, business address, or ownership structure; and
When a risk or compliance trigger requires us to review your account (e.g. a screening match or unusual activity).
Annual re-verification is a BNM minimum requirement and is non-negotiable. Failure to cooperate may result in suspension of your settlement or termination of your account.
3.6 Politically Exposed Persons (PEPs)
If you or any beneficial owner is identified as a Politically Exposed Person (PEP) — that is, a person who holds or has recently held a prominent public function — additional enhanced due diligence will apply. Domestic PEPs require approval at CEO level. Foreign PEPs are generally not accepted onto the platform.
4. PCI DSS Compliance
Card Scheme rules require all merchants who handle cardholder data to comply with the Payment Card Industry Data Security Standard (PCI DSS). StoreHub Payments uses Adyen's certified point-to-point encrypted (P2PE) terminals, which significantly reduces your PCI DSS scope.
4.1 Your Obligations
Complete a Self-Assessment Questionnaire (SAQ B-IP) at the time of onboarding;
Renew your SAQ annually;
Complete mandatory security training during terminal activation;
Conduct monthly terminal inspections using the StoreHub app; and
Report any suspected security incidents to StoreHub immediately.
4.2 Consequences of Non-Compliance
If you do not maintain PCI DSS compliance, StoreHub may suspend your payment processing until compliance is restored. Card Schemes may also impose fines for non-compliance, and you will be responsible for any such fines.
5. Acceptable Use and Prohibited Activities
5.1 Permitted Use
StoreHub Payments may only be used to accept payments for lawful goods and services from your registered business, at your registered business location, through StoreHub-issued POS terminals.
5.2 Prohibited Activities
You must not use StoreHub Payments for any of the following. Doing so will result in immediate termination of your account and may result in legal action:
Illegal goods or services of any kind;
Adult content, escort services, or prostitution;
Drugs, narcotics, or controlled substances (other than licensed pharmacies);
Weapons, ammunition, or explosives;
Counterfeit or stolen goods;
Pyramid schemes, Ponzi schemes, or multi-level marketing with no genuine product;
Gambling or unlicensed gaming;
Processing transactions on behalf of a third party (i.e. acting as a payment aggregator yourself);
Money laundering, terrorist financing, or any activity prohibited under AMLATFPUAA or related regulations;
Any activity involving sanctioned persons, entities, or countries; and
Any product or service on Adyen's Prohibited and Restricted Products and Services List (available at https://www.adyen.com/legal/list-restricted-prohibited).
5.3 Restricted Activities
The following activities are permitted only with StoreHub's prior written approval and subject to additional compliance requirements:
Domestic sale of alcohol (licence required);
Sale of prescription medicines or pharmacy-only drugs via POS only (licence required);
Sale of tobacco products via POS only; and
Loyalty and reward balance schemes (closed-loop stored value).
If you wish to engage in a restricted activity, contact us at [email protected]. We will not process transactions for restricted activities without first verifying your applicable licences.
5.4 Correct Merchant Category Code
You must ensure that your business is registered under the correct Merchant Category Code (MCC) reflecting your actual business type. Processing transactions under an incorrect MCC is a violation of Card Scheme rules and may result in fines, suspension, or termination.
5.5 High-Volume Merchants
If your business processes more than USD 1,000,000 per year in Visa or Mastercard transactions through StoreHub Payments, Card Scheme rules may require you to enter into a direct agreement with Adyen MY. StoreHub will notify you if this threshold is approaching, and will coordinate the process of establishing a direct relationship with Adyen MY on your behalf. Failure to comply may result in suspension of your card payment processing.
6. Payments, Fees, and Settlement
6.1 How Transactions are Processed
When a Shopper pays you using a card at your POS Terminal, the following occurs:
The transaction is authorised in real time (typically 2–5 seconds) via the StoreHub Gateway and Adyen MY's acquiring platform.
Authorised transactions are automatically captured at 11:00 PM (Malaysian time) each day.
Adyen MY aggregates all your transactions from the previous day and settles the net amount to StoreHub's designated trust account at Citibank Malaysia.
StoreHub then calculates your Net Settlement Amount and pays it out to your registered bank account.
6.2 Settlement Tiers
StoreHub operates two settlement tiers based on your risk profile assessed at onboarding and during your time on the platform:
Tier
Settlement Timing
Who Qualifies
Standard (T+2)
2 business days after transaction date
Established merchants with satisfactory credit and compliance profiles
Extended (T+7)
7 business days after transaction date
New merchants, merchants with lower credit scores, or those requiring enhanced monitoring
Enhanced (T+14)
14 business days after transaction date
Merchants requiring enhanced risk monitoring or placed under additional review
Your settlement tier will be communicated to you at onboarding. You may be moved between tiers based on your ongoing compliance and risk profile. We will notify you if your tier changes.
6.3 Fees
The following fees apply to your use of StoreHub Payments. Full pricing details are set out in your Merchant Agreement or onboarding documentation:
Merchant Discount Rate (MDR): A percentage deducted from each transaction's gross amount. Your applicable MDR is stated in your onboarding documentation.
Minimum Transaction Fee: A minimum fee per transaction, as stated in your onboarding documentation.
Chargeback Fee: A fee charged for each chargeback received, regardless of outcome.
Terminal Service Charge: RM 50 per month if your card transaction volume is below RM 5,000. Waived in any month you meet or exceed RM 5,000. Takes effect from your second full calendar month after terminal activation.
Other Fees: StoreHub may introduce additional fees with 30 days' prior written notice.
All fees are deducted from your settlement amount and are inclusive of applicable taxes unless otherwise stated.
6.4 How Your Net Settlement is Calculated
Your Net Settlement Amount is calculated as follows:
Start with your gross transaction amount for the period;
Deduct the MDR and minimum transaction fee (if applicable);
Deduct any refunds processed during the period; and
Deduct any chargebacks received during the period.
Example: On a RM 100 transaction with a 1.20% MDR, the fee deducted from your settlement would be RM 1.20, and your Net Settlement Amount would be RM 98.80. If a minimum transaction fee of RM 0.20 applies and the MDR on a transaction is less than RM 0.20, the minimum fee is charged instead.
6.5 Failed Payouts
If a settlement transfer to your bank account fails (for example, due to invalid account details), the funds will be held in our merchant payout account and you will be contacted to provide updated banking details. Funds will be reprocessed in the next settlement cycle once valid details are confirmed.
6.6 Negative Balances
If refunds, chargebacks, or fees result in a negative balance on your account, StoreHub may:
Deduct the negative balance from your next settlement;
Request immediate repayment from you; and/or
Suspend your settlement until the balance is cleared.
You remain liable for any negative balances even after termination of your account.
6.7 Trust Account Structure
Customer funds received from Adyen MY are held in segregated trust accounts maintained by StoreHub at Citibank Malaysia. These accounts are distinct from StoreHub's corporate operating funds. Your settlement funds will not be used for StoreHub's operational purposes.
7. Refunds and Chargebacks
7.1 Refunds
You may process refunds to Shoppers through the StoreHub platform. Refunds must be processed to the original payment method used for the transaction. Refund amounts will be deducted from your next settlement.
You must not issue a refund using a different payment method to the original transaction, as this is a known method of payment fraud and a breach of these Terms.
7.2 Chargebacks
A chargeback occurs when a Shopper disputes a transaction with their bank or card issuer. If a chargeback is raised against your business:
The disputed amount will be immediately deducted from your pending settlement;
You will be notified and may dispute the chargeback within 48 hours by submitting evidence through the StoreHub platform;
A non-refundable chargeback fee will be charged regardless of outcome; and
If the dispute is resolved in your favour, the amount will be credited to your next settlement.
7.3 Chargeback Thresholds
Adyen MY will flag chargeback rates exceeding 0.5% of your monthly transaction volume as potentially unacceptable. StoreHub's internal monitoring threshold for involuntary termination review is a chargeback rate exceeding 1% for two consecutive months. Both thresholds apply.
If your chargeback rate reaches or approaches these thresholds, StoreHub may:
Contact you to discuss remediation steps;
Apply additional transaction monitoring;
Increase your settlement reserve; and/or
Suspend or terminate your account (see Section 10).
7.4 Liability Period
Example: On a RM 100 transaction with a 1.20% MDR, the fee deducted from your settlement would be RM 1.20, and your Net Settlement Amount would be RM 98.80. If a minimum transaction fee of RM 0.20 applies and the MDR on a transaction is less than RM 0.20, the minimum fee is charged instead.
8. Transaction Monitoring and Compliance
8.1 Why We Monitor Transactions
As a payment facilitator operating under BNM-regulated frameworks, StoreHub is required to monitor transactions for signs of fraud, money laundering, terrorist financing, and other financial crimes. Our monitoring activities are governed by our internal AML/CFT Policy and BNM's regulatory requirements under AMLATFPUAA.
8.2 Monitoring Activities
We monitor your transaction activity on an ongoing basis. This includes, but is not limited to, monitoring for:
Transactions significantly exceeding your declared average transaction value;
Sudden unexplained spikes in transaction volume or frequency;
Unusual patterns such as multiple transactions from the same shopper in a short period;
Transactions at unusual hours inconsistent with your business type;
High refund rates;
Patterns that may suggest structuring, layering, or other money laundering typologies; and
Any activity that appears inconsistent with your declared business activity.
8.3 Transaction Limits and Thresholds
If your chargeback rate reaches or approaches these thresholds, StoreHub may:
Contact you to discuss remediation steps;
Apply additional transaction monitoring;
Increase your settlement reserve; and/or
Suspend or terminate your account (see Section 10).
Transactions that exceed these limits or trigger our monitoring rules will be held for review. We may contact you for further information. If no satisfactory explanation is provided within a reasonable timeframe, the transaction may be declined and your account suspended.
8.4 Regulatory Reporting
StoreHub is required by Malaysian law to report certain transaction activities to BNM and other regulatory authorities. You acknowledge that:
StoreHub may be required to file reports with regulators regarding activity on your account without notifying you;
Such reporting obligations are imposed by law and cannot be waived; and
Cooperation with StoreHub's compliance and monitoring activities is a condition of your use of StoreHub Payments.
Important
StoreHub's obligation to file regulatory reports is required by law. We are not permitted to inform you in advance when a report has been or will be filed. This is not an indication of wrongdoing — it is simply how regulated financial compliance works.
8.5 Sanctions Screening
Your business, all directors, and all beneficial owners are screened against the following sanctions and watchlist databases at onboarding and on an ongoing basis:
United Nations Security Council Consolidated List
OFAC Specially Designated Nationals (SDN) List
European Union Consolidated List
United Kingdom OFSI Consolidated List
Canada's Consolidated Sanctions List
BNM Domestic Targeted Financial Sanctions List
Global PEP databases and adverse media sources
Visa VMSS (Visa Merchant Screening Service)
Mastercard MATCH (Member Alert to Control High-Risk Merchants)
If a confirmed sanctions match is identified, your account will be immediately blocked, and we will take all required steps under Malaysian law and Adyen's compliance framework, including filing required regulatory reports.
8.6 Your Compliance Obligations
You agree to:
Comply with all applicable Malaysian laws and regulations, including AMLATFPUAA, the Financial Services Act 2013, and Card Scheme rules;
Ensure that your business, directors, and beneficial owners do not engage in activities that violate these Terms or applicable law;
Promptly respond to requests for information from StoreHub's compliance team;
Notify StoreHub immediately if you become aware of any suspected fraud, money laundering, or suspicious activity relating to your account; and
Not engage in or facilitate any transactions that would violate sanctions regimes applicable in Malaysia.
9. Data and Privacy
Your use of StoreHub Payments involves the collection and processing of significant personal and business data, including identity documents, biometric data, financial records, and transaction history. This processing is described in detail in our StoreHub Payments Privacy Supplement, which forms part of these Terms and is available at https://www.storehub.com/storehubpay/privacy.
By accepting these Terms, you also acknowledge that:
Adyen MY may access transaction data relating to your account for regulatory, fraud prevention, and risk management purposes;
StoreHub will share your information with BNM, regulatory authorities, and Card Schemes where required by law or Card Scheme rules; and
StoreHub's data retention periods for payment facilitation records are governed by BNM requirements — generally a minimum of 7 years from account termination.
10. Suspension and Termination
10.1 Voluntary Termination by You
You may close your StoreHub Payments account at any time by contacting us at [email protected]. Closing your account does not affect any outstanding obligations, including pending chargebacks, negative balances, or fees.
10.2 Termination or Suspension by StoreHub
StoreHub may suspend or terminate your StoreHub Payments account with immediate effect in the following circumstances:
Fraud (suspected or confirmed) or a material compliance breach;
Violation of these Terms, including engaging in Prohibited Activities;
A confirmed sanctions match or a law enforcement directive;
Your business ceases to operate or enters bankruptcy or insolvency proceedings;
Adyen MY or a regulatory authority instructs StoreHub to terminate your account; or
Any other circumstance that StoreHub reasonably determines poses a risk to the integrity of the payment system or the interests of Shoppers.
StoreHub may terminate your account on notice (without immediate effect) in the following circumstances:
Chargeback rates exceed 1% for two consecutive months;
A prolonged negative balance that is not remedied within the specified timeframe; or
Extended inactivity of more than 180 days.
10.3 Actions on Termination
Upon termination of your account:
Your POS terminals will be deactivated remotely;
Pending settlements will be calculated and disbursed (or set off against amounts owed) after the applicable chargeback liability period;
You must return all StoreHub-provided POS terminals to StoreHub within 14 days; and
Your obligations under these Terms in relation to outstanding chargebacks, data retention, and indemnities survive termination.
10.4 Card Network Reporting
In cases of termination for fraud or material AML/compliance breaches, StoreHub is required under Card Scheme rules to report your business to card network monitoring programmes. This may result in your business being listed on databases that prevent you from accepting card payments through other payment facilitators. You acknowledge this consequence and accept it as a reasonable and lawful outcome of engaging in conduct that triggers such termination.
11. Equipment
All POS terminals provided to you remain the property of Adyen MY and/or StoreHub at all times. You must not resell, modify, or transfer terminals to any third party. Terminals must be used only for processing transactions through StoreHub Payments. Upon termination, you must return all terminals in good working condition. StoreHub may charge for terminals that are not returned or are returned in a damaged condition.
12. Disputes Between You and StoreHub
12.1 Raising a Dispute
If you have a concern about StoreHub Payments, please contact us first at [email protected]. We will acknowledge your query within 24 hours and aim to resolve it within 5 business days.
12.2 Escalation
If your concern cannot be resolved informally, you may escalate it in writing to StoreHub's Head of Risk & Compliance. We will respond within 10 business days with a proposed resolution.
12.3 Governing Law and Jurisdiction
These Terms are governed by the laws of Malaysia. Any dispute that cannot be resolved through our internal complaints process will be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.
13. Liability and Indemnity
13.1 Our Liability to You
StoreHub's liability to you for direct loss arising from a breach of these Terms is limited, in aggregate per calendar year, to the total transaction processing fees paid by you to StoreHub in the preceding 6 months. We do not accept liability for any indirect, consequential, or special losses, including loss of profit, loss of business, or reputational harm.
StoreHub is not liable for acts or omissions of third parties, including Adyen MY, Card Schemes, issuing banks, and acquirers. Adyen MY operates independently as a licensed entity and is responsible for its own services.
13.2 Your Indemnity to Us
You agree to indemnify StoreHub and Adyen MY against all losses, claims, fines, and costs (including legal fees) arising from:
Your breach of these Terms;
Your non-compliance with applicable law or Card Scheme rules;
Any fines imposed by Card Schemes as a result of your conduct;
Any security breach or data loss attributable to your systems or actions; and
Any third-party claims arising from your products, services, or business conduct.
14. General
14.1 Changes to These Terms
StoreHub may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email or through the StoreHub platform. Continued use of StoreHub Payments after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to any changes, you may close your account before the effective date.
14.2 Entire Agreement
These Terms, together with your onboarding documentation, the StoreHub Payments Privacy Supplement, and StoreHub's main Platform Terms & Conditions (available at https://www.storehub.com/my/terms-conditions), constitute the entire agreement between you and StoreHub in relation to StoreHub Payments.
14.3 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14.4 No Waiver
A failure by StoreHub to enforce any provision of these Terms on one occasion does not constitute a waiver of that provision.
14.5 Assignment
You may not assign your rights or obligations under these Terms without StoreHub's prior written consent. StoreHub may assign these Terms to any Adyen group company or any successor to StoreHub's payment facilitation business.
14.6 Language
These Terms are drafted in English. In the event of any conflict between an English version and any translation, the English version prevails.
15. Contact Information
General Enquiries
Compliance Team
Compliance Officer
Wai Hong Fong, CEO | [email protected] | +60 12 515 0512
Registered Address
StoreHub Sdn Bhd, Level 7, KYM Tower, No. 8 Jalan PJU 7/6, Mutiara Damansara, Petaling Jaya, Selangor
