STOREHUB PRODUCT LIFETIME POLICY
At StoreHub, we are committed to delivering reliable, high-quality hardware solutions that power your business operations. Our Product Lifetime Policy ensures transparency around how long StoreHub provides support for its hardware products, giving you the confidence to plan for the future.
What is a Product Lifetime Policy?
The Product Lifetime Policy outlines how long StoreHub supports a hardware product once it becomes part of your business setup. Support includes:
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Availability of technical support
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Availability of spare parts and repair services
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Eligibility for software updates (where applicable)
StoreHub Support Lifecycle
StoreHub provides support for all hardware products through the warranty period and for 2 years after the end of the warranty. For example:
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If your hardware has a 1-year warranty, it will be supported for a total of 3 years (1-year warranty + 2 years after).
During this period, StoreHub will:
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Provide troubleshooting and technical assistance
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Make commercially reasonable efforts to provide compatible accessories and spare parts
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Support repairs and replacements where possible
End of Support
After a product has reached the end of its support lifecycle (2 years after the warranty ends), StoreHub may no longer:
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Guarantee availability of spare parts or accessories
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Provide software updates or patches
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Offer technical support or troubleshooting assistance
At this point, you are encouraged to explore upgrade options to ensure continued performance and compatibility with StoreHub’s latest software and services.
Notifications
StoreHub aims to provide advance notice before any hardware product reaches its End of Support status. You may receive communication from our team with recommendations for upgrades or alternative solutions.
Questions?
If you’re unsure about the warranty period for your device or need help determining its support status, please reach out to your StoreHub account manager or our support team, or visit our FAQ section here (linked).
To learn more about our Hardware Warranty Policy, please click here.
StoreHub Product Lifetime Policy – Frequently Asked Questions
1. What is the StoreHub Product Lifetime Policy?
The Product Lifetime Policy outlines how long StoreHub will provide support for a hardware product after it’s been purchased. This includes technical assistance, spare part availability, and repair services. StoreHub supports products for the length of the original warranty period, plus 2 additional years after the warranty ends.
2. Why does StoreHub have a Product Lifetime Policy?
Technology evolves quickly, and so does hardware. This policy helps you understand how long you can rely on StoreHub for support and plan proactively for hardware upgrades or replacements to ensure your business keeps running smoothly.
3. What happens when a product reaches the end of its support period?
Once the warranty period ends and the 2-year post-warranty support period has passed:
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StoreHub may no longer provide technical support for the product.
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Replacement parts, accessories, or repair services may no longer be available.
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The product may no longer receive software updates or security patches (if applicable).
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We may reach out with recommendations for newer, supported hardware.
4. How long is my hardware supported?
- Your hardware is supported for:
- Warranty Period + 2 years.
- For example:
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A product with a 1-year warranty = 3 years of support.
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A product with a 3-year warranty = 5 years of support.
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5. What types of support are included?
During the support lifecycle, StoreHub provides:
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Hardware troubleshooting and technical support
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Access to spare parts and accessories (as available)
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Repair or replacement services (as applicable)
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Software/firmware updates for eligible products
6. What if I continue using my hardware after the end of support?
You may still be able to use the hardware, but:
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StoreHub cannot guarantee its performance or compatibility with newer software updates
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You may not be eligible for technical support, repairs, or replacements
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Continuing to use unsupported hardware may affect system stability or functionality
We strongly recommend upgrading to supported devices to maintain full StoreHub performance.
7. How do I know if my product is still supported?
You can:
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Contact StoreHub Support
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Ask your account manager
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Refer to the purchase date and warranty documentation
We’ll help you determine your device’s support status and recommend the best next steps if needed.
8. What should I do if I have an unsupported device?
If your hardware is no longer supported, reach out to StoreHub. We’ll help you explore available upgrade options and ensure you continue running your business without interruption.
Need help? Contact our support team at care@storehub.com or via your StoreHub dashboard.