StoreHub Product Lifetime Policy
At StoreHub, we are committed to delivering reliable, high-quality hardware solutions that power your business operations. Our Product Lifetime Policy ensures transparency around how long StoreHub provides support for its hardware products, giving you the confidence to plan for the future.
The Product Lifetime Policy outlines how long StoreHub supports a hardware product once it becomes part of your business setup. Support includes:
Availability of technical support
Availability of spare parts and repair services
Eligibility for software updates (where applicable)
StoreHub provides support for all hardware products through the warranty period and for 2 years after the end of the warranty. For example:
If your hardware has a 1-year warranty, it will be supported for a total of 3 years (1-year warranty + 2 years after).
During this period, StoreHub will:
Provide troubleshooting and technical assistance
Make commercially reasonable efforts to provide compatible accessories and spare parts
Support repairs and replacements where possible
After a product has reached the end of its support lifecycle (2 years after the warranty ends), StoreHub may no longer:
Guarantee availability of spare parts or accessories
Provide software updates or patches
Offer technical support or troubleshooting assistance
At this point, you are encouraged to explore upgrade options to ensure continued performance and compatibility with StoreHub’s latest software and service
StoreHub aims to provide advance notice before any hardware product reaches its End of Support status. You may receive communication from our team with recommendations for upgrades or alternative solutions.
If you’re unsure about the warranty period for your device or need help determining its support status, please reach out to your StoreHub account manager or our support team, or visit our FAQ section here (linked).
To learn more about our Hardware Warranty Policy, please click here.
